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What are some troubleshooting steps to follow when network speed is slow?

To figure out what may be causing a slowdown, give the following steps a try:

  1. Connect a computer directly to the Smart City provided ONT with a CAT5E or better Ethernet cable.
  2. Disconnect and/or power down any device that connects to the Internet, including but not limited to:
    • Computers (e.g. laptops, desktops, servers)
    • Gaming systems (e.g. PlayStation, Xbox, Wii)
    • Televisions with the ability stream video or music (e.g. Netflix, Hulu, Crackle, Pandora)
    • Devices that stream video (e.g. Roku, Apple TV, Google Chromecast)
    • Devices that stream music (e.g. Sonos, Bose, Logitech)
    • DVRs (e.g. TiVo, Hopper, Sling, Genie)
    • Mobile devices (e.g. Androids or iPhone smart phone, tablet)
    • Web-enabled surveillance cameras (e.g. Swann, Q-see, Netgear, Lorex, x10)
    • Web-enabled security systems/home automation
    • Other routers, switches, VoIP phones, wireless printers
Updated on August 10, 2020

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